The American Customer Satisfaction Index shows Apple remains on top, but it’s declining while Motorola, Nokia, and Samsung are rising. [Read more]
Tag Archives: customers
Sprint was clearly hungry for capacity when it bought spectrum from US Cellular last fall, and it’s at last getting its fill — some of it, at least — by closing the deal today. The carrier has officially taken possession of 20MHz in airwaves across Midwestern cities like Champaign, Chicago and South Bend, as well as 10MHz in St. Louis. The customer handover isn’t quite as grandiose as was mentioned in November, however: Sprint is ultimately adopting 420,000 US Cellular customers, rather than the originally claimed 585,000. It should be a relatively bump-free transition, no matter who’s included in the group. Sprint expects the switch to take several months, and it’s keeping the US Cellular network active while customers go hunting for discounted phones.
SAP has filed a court action against patent holder Pi-Net International, which it says has filed patent infringement lawsuits against a number of SAP customers.
An anonymous reader writes “Almost no one likes their carrier. And with the behavior described in this article, it’s not surprising. TechCrunch catches T-Mobile taking money from a new pay-as-you-go customer after signing her up to its own premium horoscope text message service — and taking money before she’s even put the SIM in the phone. Quoting: ‘Perhaps carriers think they can get away with a few “human errors” in the premium SMS department because these services aren’t regulated. Perhaps it’s also symptomatic of the command and control mindset of these oligarchs. What’s certain is that if carriers dedicated a little of the energy they plough into maintaining these anachronistic, valueless (to their customers, that is) premium SMS ‘services’ into creating genuinely useful services that customers want to use then they would have a better shot at competing with the startups leapfrogging their gates. Or they would, if they hadn’t spent years destroying the trust of their users by treating them like numbers on a spreadsheet.’”
Read more of this story at Slashdot.
The government sought information on Microsoft’s customers more than twice as often as it sought to snoop on Google’s users, according to the Windows giant’s first ever disclosure of law enforcement requests.
Earlier this morning, we reported that BlackBerry’s Z10 has been tipped by sources as arriving at AT&T on March 22. Now more information on the handset has surfaced, this time with T-Mobile announcing that business customers will be able to get the Z10 starting on March 11, which is this coming Monday. Non-business customers, however,
Google has launched fee-based support services for customers of its cloud platform and infrastructure products, like App Engine, Compute Engine, Cloud Storage and Big Query.
While it’s only the nation’s eighth largest carrier, US Cellular is said to be well on its way to covering 87 percent of its customer base — that’s more than 3,800 additional cities and towns — with the sweet speed of LTE by the end of 2013. In a statement released today, the carrier said “select cities” in California, Kansas and Nebraska will see US Cellular-flavored LTE for the first time. They include Lincoln and Omaha in Nebraska, Manhattan in Kansas, and Eureka and Ukiah in California. Existing LTE areas in Illinois, Iowa, Maine, Maryland, Missouri, North Carolina, Oklahoma, Oregon, Tennessee, Texas, Virginia, Washington, West Virginia and Wisconsin will expand to other cities as well. That’s an increase of about 26 percent since its last LTE outbreak, though US Cellular has not yet revealed the exact timeline of these rollouts just yet. In the meantime, we’d check US Cellular’s 4G coverage map to see if you’re in one of the speed-blessed zones. Just don’t hit that F5 button too often, eh?
Via: Fierce Wireless
Source: US Cellular
Dell's decision to go private has led to mixed reaction from the company's customers, who are watching developments closely as they consider the next steps in their product procurement plans.
Sprint announced its quarterly (and annual) results today, with overall revenues totaling $ 9 billion, up from the preceding quarter. Its wireless services formed $ 7 billion of that, but Hurricane Sandy was responsible for a $ 45 million hit to its bottom line. Sprint added that it’s been able to sell 2.2 million iPhones, while its LTE network, launched last July, now handles more than 3 million connections. The network picked up 401,000 new post-paid subscribers in the process, but according to the figures, shedded 1 million existing ones from the Nextel part of the business. Its future owner, Softbank, was briefly mentioned in passing — the Now Network received a $ 3.1 billion bond from the Japanese phone network for the merger.
Source: Sprint (PDF)
Just as Dell announced it had finalized its deal to go private, Hewlett-Packard came out swinging, criticizing its rival and declaring it’s going after Dell’s customers.
Micel Helps To Expand Mobile Service In Mexico, Serves As Intermediary Between Customers And Telecom Carriers
Editor’s note: Maria Rocio Paniagua currently works as a project manager at Innku, one of the top mobile and web workshops in Mexico.
Mobile penetration in the Mexican market is currently at 20 percent, according to research firm Our Mobile Planet. They made some wild forecasts about how they expect it to rise to 70 percent by 2015 — wild because the issue in Mexico and Latin America goes beyond mere access and connectivity.
Your BT broadband account now comes with one more perk to justify its existence: a locker service that takes a leaf out of AT&T’s book in offering online storage accessible via iOS and Android apps. How much you get depends on the value of your current contract, with an apparent minimum of 2GB and upgrade options extending up to 500GB. If your cloud needs aren’t already being catered for, hunt down those BT login details and then use the links below to activate the service and pick up the app. Think of it as a 2GB gift horse.
T-Mobile Monthly4G customers rejoice; the carrier will be launching an unlimited 4G data plan on January 9th. The prepaid plan will be priced at $ 70 a month, and will provide the first 5GB of data at 4G speeds. This is a jump from the current $ 60 plan, which offers 2GB of data at 4G speeds,
South Korea is an ocean apart from North America in more ways than one. Where US and Canadian carriers virtually center their businesses around heavily subsidized phones, the Korea Communications Commission is discouraging the idea. The agency isn’t just fining KT, LG U+ and SK Telecom for offering device discounts beyond 270,000 won ($ 252), it’s banning those networks from taking new subscribers for as many as 24 days in January — they’ll have no choice but to serve their existing bases for most of the month. The providers are unsurprisingly miffed, although the punishment may be a win for customers who won’t necessarily be as indebted to their carriers when they spring for a Galaxy Note II or Optimus G.
Via: Unwired View
Yesterday, we heard that Google is planning to steal away a significant amount of Microsoft Office’s consumer base. Those aspirations likely won’t come as much of a surprise, as we’ve seen Google attempting to grow its influence in the business space for a while, but apparently the big G isn’t yet at a point where
Google Launches Free Quickoffice iPad App For Google Apps For Business Customers, iPhone And Android Coming Soon
Google just announced that it has launched a free version of the Quickoffice for iPad app for all of its Apps for Business customers. The app lets you view, edit and create Microsoft Word, Excel and PowerPoint files (’97 – ’10) and uses Google Drive to store files in the cloud. Android and iPad versions, Google says, “are on the way.”
Looking towards Mountain View to provide a suite of digital tools for your new business? Make sure to pen per-user costs into your ledger — Google Apps isn’t free anymore. According to Google’s enterprise blog, the basic Google Apps package is being abandoned to streamline the service, offering businesses a single, $ 50 per user option that promises 24/7 phone support, 25GB inboxes and a 99.9% uptime guarantee. Pre-existing free customers can still hum along unmolested, of course, and the standard pricing doesn’t apply to schools or universities, either. Personal Google accounts are still free too, doling out gratis Gmail and Drive access to anyone with a unique user name. The team hopes that streamlining the Apps will allow it to provide better service, possibly offering enterprise users new features on a faster timetable.
We’ve grown accustomed to the creepily context-aware ads in our Gmail inboxes and we’ve seen targeted ads come to game consoles and printers, so naturally, it’s no surprise Verizon’s bringing such advertising to its mobile customers. Called Verizon Selects, it’s a program rolling out to some Big Red patrons, who, should they choose to opt in, will receive tailored offers and marketing messages on their phones.
It works by using myriad user info, including location, web browsing and mobile app usage data “to create specific insights” — i.e. VZW figures out where you go and what you like in order to shoot you appropriate ads. In order to get folks with the program, Verizon will offer those who opt in a coupon or “some other form of reward,” and the company is assuaging privacy fears by allowing users to control their privacy choices on the Verizon Selects website. What say you, dear readers — will you be opting into Big Red’s new mobile marketing scheme? Sound off in the comments below.
Source: Verizon Wireless
Unlike rival Microsoft, Apple has consistently been able to get a significant portion of its Mac customers to quickly upgrade to the newest version of OS X, data from a Web measurement company showed.
An anonymous reader writes “Dutch hosting provider Antagonist announced their in-house developed technology that automatically detects and fixes vulnerabilities in their customers’ websites. The service is aimed at popular software such as WordPress, Drupal and Joomla. ‘As soon as a vulnerability is detected, we inform the customer. We also explain how the customer can resolve the issue. In case the customer does not respond to our first notice within the next two weeks, we automatically patch the vulnerability.’ Antagonist plans to license the technology to other hosting providers as well.”
Read more of this story at Slashdot.
Cisco Systems has warned customers about critical vulnerabilities in the Sophos antivirus engine included in its Cisco IronPort email and Web security appliances.
A few months back Sprint’s Android customers gained the option to charge Google Play purchases to their monthly wireless bill. In an effort to keep the carrier billing party going, the Now Network will soon be adding this option for Spotify Premium customers. An anonymous tipster has shared with us that starting on November 11th, Sprint’s Android clientele will be able to add the music streaming service’s $ 10 monthly charge to their bill. While we’re sure that some customers will take advantage of this new option, we can’t help but long for the good old days when people could bill a new phone to their account. Ah, Sprint giveth and taketh away.
AT&T agreed to pay the federal government $ 700,000 and offer refunds to customers for mistakenly forcing some smartphone users into monthly data plans.
VMware warned on Sunday that more of its source code for its ESX hypervisor technology could become public after another batch of code was released by a hacker.
beltsbear writes “Welcome to the future that you warned us about. Starting soon, Verizon, Comcast and others will work with the Center for Copyright Information to reduce piracy. Customers thought to be pirating will receive alerts. ‘The progressive series of alerts is designed to make consumers aware of activity that has occurred using their Internet accounts, educate them on how they can prevent such activity from happening again,’ If a customer feels they are being wrongly accused, they can ask for a review, which will cost them $ 35, according to the Verge.”
Read more of this story at Slashdot.
Amazon has begun notifying Kindle users that they may have a refund on ebook purchases in the pipeline, in the aftermath of the antitrust settlement around price-fixing by publishers. The message, sent out to users “in most US states and territories” impacted by the decision today, confirms that Kindle shoppers will be among those to
When Google started raising money in 1998, Sergey Brin and Larry Page didn’t have a revenue model — or at least that’s how the story goes. The company’s highly successful text ad program didn’t start until 2000, but Brin and Page may have had at least some idea of how to monetize the service by the time Sun co-founder Andy Bechtolsheim gave them their check.
The graphics software used to create 3-D game environments is being adapted to create better, cheaper training tools and simulations.
Software frameworks known as game engines are opening up new markets for game designers and making high-quality simulations available to companies that otherwise couldn’t afford them. With help from software based on the technology used to create the immersive virtual worlds of video games, paramedics and firefighters are finding ways to train more effectively and inexpensively, and architectural firms are showing designs to clients at an unprecedented level of detail.
The new iPod touch, with its 4-inch Retina Display and new multi-colored aluminum backs is reportedly preparing to ship out, reports claim. First, MacRumors reports that pre-order customers are seeing their order status turn to “Preparing for Shipment,” and separately, Macotakara reports that Apple will begin selling both the new touch and iPod nano starting October 9 in Japan.
One of the coolest features that you can get from Google is the capability to see on a map and time it the time it will take to get to a destination either by walking, bike, car or mass transit based on traffic conditions.
EMSL discovered how un-unified it seemed to its customers when a UC project that forwarded calls to employees' mobile devices proved the secret to winning back business.
Xbox Live frontman Larry Hryb (aka Major Nelson) took to his blog on Tuesday to announce that Dish and Verizon FiOS customers can now download the Fox Broadcast app for Xbox 360 to stream next-day Fox programming. In order to use this free app, you’ll need a paid Xbox Live Gold subscription. In addition to keeping you up to date with recent episodes of Fringe and Family Guy, this new app also includes access to legacy series such as House and 24. Like most things Xbox, the Fox Broadcasting app features Kinect integration, because everything is “better with Kinect,” right?
Earlier this year, we found out that Apple had purchased AuthenTec, a company that provides fingerprint scanning technology to many other companies around the world. At the time, it wasn’t clear what Apple was planning to do with AuthenTec, and while its intentions are still unknown for the most part, it seems that Apple isn’t
Recurly had some very bad news for its clients this morning but at least initial fixes are now on the way. A cascading hardware failure erased some end customer recurring billing info, preventing them from processing payments and essentially requiring them to ask customers to re-sign up for their subscriptions.
Considering people often forget about the subscriptions they pay for, they might just ignore the request to resubmit billing info, effectively canceling their subscriptions. Thankfully, now Recurly says it plans to have data to some clients restored by midnight. It’s been a painful moment to watch for a startup aiming to offer “Subscription Billing Pain Relief”.
Ford dealers now have an iPad app they can use to quickly check available inventory and offer product information to help customers in their showrooms.
Baidu, China's largest search engine, reported second-quarter profits that were up 70 percent from a year earlier as it continued to add new customers for its online marketing services.
If you were told that all of the sudden you could no longer access unlimited amounts of broadband by your cable provider, and if you exceeded your limit you’d have to pay overage charges, you would want to be able to track how much data you’ve been consuming, wouldn’t you? So would AT&T’s broadband customers,
KPN closed a self-service portal for corporate ADSL customers on Tuesday after it discovered that 120,000 of its 180,000 business clients were still using default passwords, all variants of "welkom01," a company spokesman said Friday.