“We’re So So Sorry”: An Apology Form Letter For Startups

Screen Shot 2012-02-12 at 9.36.35 PMSometimes it really does seem like we live in the Wild West of the digital age, the rules of the Internet get made up as we go along.

Due to the newness, it seems like there’s a scandal per week in tech startup land, and, because of social media, the default way of dealing with it for startups has become the grand public apology — tweetable on Twitter!
TechCrunch

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